Li-Min Chuang1, Yu-Po Lee2
1The Department of International Business, Chang Jung Christian University,
No. 1, Changda Rd., Gueiren District, Tainan City, 711301, Taiwan
2The Ph.D. Program in Business and Operations Management, College of Management,
Chang Jung Christian University, No. 1, Changda Rd., Gueiren District,
Tainan City, 711301, Taiwan
Pages 32–35
ABSTRACT
This study examines the key success factors of ERP introduction in Taiwan’s
manufacturing industry as a reference for enterprises to reduce the high
and unforeseeable financial and time costs of ERP introduction. In the
second phase, a questionnaire study was conducted using the Analytic Hierarchy
Process to extract the relative weights of the distance between primary
and secondary dimensions, and 5 primary dimensions were derived, including
Management/Organization”, “Introduction Process”, “Technical Support”,
“Documentation”, and “Personnel”, as well as 15 secondary dimensions.
Keywords: Manufacturing industry, Enterprise resource planning (ERP), Likert
scale, Analytic hierarchyprocess (AHP)
ARTICLE INFO
Article History
Received 25 November 2021
Accepted 04 July 2022
J-STAGE3106