Authors
Hsiu-Hao Liu*
The Ph.D. Program in Business and Operations Management, College of Management,
Chang Jung Christian University, No. 1, Changda Rd., Gueiren District,
Tainan City 711301, Taiwan
*Email: [email protected]
Corresponding Author
Hsiu-Hao Liu
Received 30 October 2020, Accepted 20 July 2021, Available Online 9 October
2021.
DOI
https://doi.org/10.2991/jrnal.k.210922.009
Keywords
Perceived usefulness; perceived ease of use; counseling service system;
teacher-counselor
Abstract
As the most important case management system in the school counseling work,
the counseling service system must meet the needs and expectations of the
school teacher-counselors (the main users). This investigation used the
questionnaire survey method aimed at teacher-counselors in elementary schools
in Tainan City to understand the degree of teacher-counselors’ satisfaction
when they used the counseling service system. The results mainly found
that counselor-teachers were most satisfied with “The items provided by
the system website are completed and various.” followed by “The items provided
by the system website are necessary items meeting the needs for counseling
work.” while the least satisfactory item was “Using the system website
helps me communicate and interact with others in counseling work.” In the
five satisfaction dimensions of the system, the perceived ease of use and
the usage attitude were found to be effective in explaining the system
usage intention. Some practical implications of this research as well as
topics worthy of further research were discussed at the conclusion of the
research.
Copyright
© 2021 The Authors. Published by ALife Robotics Corp. Ltd.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license
(http://creativecommons.org/licenses/by-nc/4.0/).